Return Policy
At Vibeshop, customer satisfaction is our priority. If you are not fully satisfied with your purchase, our return policy is here to help. Please review the following guidelines for returning items bought on our website.
1. Eligibility for Returns
- Timeframe: Returns are accepted within 14 days from the date of delivery.
- Condition: Items must be returned in their original condition, unused, and with all original packaging, tags, and certificates (if applicable).
- Non-returnable Items: Certain items, including custom jewelry, engraved items, or items on final sale, cannot be returned.
2. Return Process
- Contact Us: To initiate a return, please reach out to us at contactus.shopvibe@gmail.com with your order number and reason for return.
- Approval: Once your return is approved, we will provide instructions on how to ship the item back.
- Shipping Costs: Return shipping costs are the customer’s responsibility unless the item was received damaged or defective.
3. Refunds
- Refund Method: Approved refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the item.
- Partial Refunds: For items showing signs of wear, damage, or missing parts, a partial refund may be issued at our discretion.
- Shipping Fees: Original shipping fees are non-refundable.
4. Exchanges
If you wish to exchange an item, please contact us to verify product availability. Exchanges are processed once we receive and inspect the returned item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with a photo of the item. We will arrange for a replacement or refund at no additional cost.
6. Contact Us
For questions regarding returns or to initiate a return, please contact us:
- Phone: 03404240931
- Address: House No. 385, Street No. 7, Hajvery Housing Scheme, Near Harbanspura Canal Road, Lahore, Pakistan.
- Email: contactus.shopvibe@gmail.com